Support Officer | NSW Government

The Company
Our client is a highly regarded NSW Government department known for its critical role in supporting the community. They offer a supportive, inclusive work environment and are committed to hiring skilled and passionate professionals.

They are urgently seeking candidates for the following roles as part of an emergency response project:

• Logistics Support Officer
• Finance Support Officer
• Call Centre Officer – Emergency Response

• Coordinate delivery and distribution of equipment, supplies, and personnel
• Manage transport logistics, accommodation, and site setup for response teams
• Ensure safety, welfare, and operational readiness across field locations
• Liaise with vendors and agencies to maintain smooth logistical operations

• Process payments, reimbursements, and maintain accurate financial records
• Support procurement, contract management, and compensation tracking
• Monitor payroll and timekeeping for deployed staff
• Assist with budgeting, reporting, and compliance during emergency operations

• Respond to public inquiries with professionalism and empathy
• Record and escalate key information from calls and reports
• Stay updated on incident details and follow communication protocols
• Contribute to data accuracy and team safety through diligent reporting

• At least 12 months’ experience in a similar operational, support, or finance role ideally within the public sector, non-profit, or emergency response sectors. 
• Demonstrated experience in logistics, finance administration, or customer service, with an ability to quickly adapt between tasks.
• Excellent communication skills, both written and verbal, with the ability to engage empathetically and professionally with a wide range of stakeholders, including community members and response teams.
• Proficiency in digital systems, with confidence using multiple databases, online tools, and reporting platforms to manage information accurately and efficiently.
• Strong organisational and time-management skills, with a calm, solutions-focused approach in high-volume, fast-paced environments.