Our client is a well-regarded NSW Government organisation committed to improving the lives of individuals and families through tailored, person-centred services that respond to their unique needs.
They are currently seeking a dedicated Senior Client Service Officer to support and engage with members of the community, including those experiencing vulnerable circumstances.
This role offers a hybrid working arrangement, based in their Parramatta office. Immediate start through to Friday, 1 May 2026, with the possibility of extension.
The Job:
- Act as the first point of contact via phone for clients seeking support.
- Handle inbound phone and written enquiries, delivering high-quality, trauma-informed service.
- Provide clear and accurate information, advice and referrals in line with relevant policies and legislation.
- Collaborate with internal teams to ensure effective service delivery.
- Maintain accurate records and consistently meet compliance requirements, KPIs and performance targets.
You:
To be successful for this community focused role you must have:
- Minimum 12 months’ experience in a community services and/or social services role.
- Experience supporting community members, including those in vulnerable circumstances, is highly regarded.
- Demonstrated case management experience will be viewed favourably.
- A genuine passion for supporting others, with proven ability to demonstrate empathy.
- Strong written and verbal communication skills.
- Experience working with a diverse client base, including individuals with complex needs.
- Well-developed customer service skills, with the ability to manage client expectations and resolve conflict effectively.
How to apply…..
Do you have a passion within social justice, community services or working within the NSW Government? If so, please apply our company job board.
Please note that due to the high volume of applications, only shortlisted candidates will be contacted.
