Recoveries Officer - Asset Finance | Sydney CBD | Hybrid Work Model

The Company

Join one of Australia’s most respected specialist lenders, known for delivering innovative asset finance solutions across the automotive, equipment, and consumer lending sectors. This organisation combines the stability of an ASX-listed group with the agility of a customer-focused business — providing a supportive, inclusive, and high-performing environment where your contribution truly matters.

With a strong reputation for integrity, service excellence, and responsible lending, this business empowers its people to grow and make a real impact. You’ll be part of a collaborative team that values initiative, celebrates success, and provides ongoing development and career opportunities.


The Job

In this pivotal role, you’ll take ownership of a recoveries portfolio, working to achieve fair and commercially sound resolutions while maintaining empathy and professionalism. Day to day, you will:

• Manage recovery accounts across automotive and asset finance products.
• Contact customers to negotiate repayment plans, settlements, and asset returns in line with policy.
• Liaise with external partners including solicitors, mercantile agents, and auction houses.
• Assess risk and recommend recovery strategies to optimise portfolio performance.
• Maintain detailed, compliant records and contribute to continuous improvement initiatives.

• Minimum 3 years experience in recoveries, collections, or hardship within finance, asset, or consumer lending.
• Excellent negotiation and communication skills with the ability to handle complex conversations with empathy and confidence.
• Strong commercial acumen and sound understanding of compliance and credit principles.
• High attention to detail and proficiency in using collections or lending systems.