Join a forward-thinking finance company with a national footprint, known for offering tailored credit solutions and a strong commitment to ethical lending practices. This organisation prides itself on combining innovative systems with a hands-on approach to customer service and risk management. With a collaborative culture and a flat structure, employees are encouraged to take ownership of their roles and contribute to strategic outcomes. You'll be joining a business that offers genuine career growth, exposure to legal and compliance functions, and the opportunity to work alongside experienced professionals who value expertise and initiative.
Step into a specialist collections role that offers complexity, variety and the chance to work closely with legal and compliance. This prestigious opportunity is suited to an experienced collections professional with strong investigative and stakeholder engagement skills.
The Job….
Reporting through to the Commercial Team Leader, you will be responsible for the following duties:
- Manage a portfolio of accounts aged 7 to 100 days in arrears, including those involving potential fraud or non-payment.
- Liaise with external legal firms to progress accounts through the legal recovery process.
- Work closely with internal teams including collections management, compliance and in-house legal counsel.
- Conduct or coordinate skip tracing activities as needed to locate customers or assets.
- Prepare documentation and instructions for external legal representatives and ensure accurate case progression.
- Attend monthly meetings with external legal firm.
- Collaborate with the on-site enforcement team for matters involving repossession and enforcement actions.
- Monitor case timelines and ensure adherence to internal policies and relevant regulatory requirements.
- Maintain comprehensive, accurate records in line with compliance obligations.
- Communicate professionally with customers, legal contacts and internal stakeholders to resolve matters efficiently.
To be successful in this role, you must have experience in the following areas and posses the below personal qualities:
- Minimum 2 years’ experience within legal recoveries.
- Strong understanding of financial services products, including secured and unsecured lending.
- Confident liaising with legal stakeholders and handling complex accounts.
- Proficient in skip tracing techniques and tools.
- Solid working knowledge of relevant legislation, compliance requirements and recovery processes.
- Excellent communication and stakeholder management skills.
- Strong attention to detail.
- Proactive and solutions-focused, with strong investigative and analytical skills.
Ready to step into a specialist role that blends legal exposure with financial recoveries? Apply now or contact Jenny Quigley at jquigley@sbrecruitment.com or 0450 404 407 for a confidential discussion.
