About the Company
Vestone Capital is a leading commercial rental and asset finance provider, specialising in technology and manufacturing equipment. With over 15 years of experience in the Australian market, Vestone partners with brokers and vendors to deliver tailored finance solutions to SMEs and large corporates.
Vestone Capital’s values and behaviours reflect a commitment to proactive customer care, clear communication, empowered decision-making, openness to feedback and collaborative problem-solving across teams. These principles guide how they work and deliver meaningful outcomes every day.
Why Join Vestone Capital?
Enjoy a workplace that values its people and offers a comprehensive range of benefits including:
Vestone Capital are seeking a Solutions Support Specialist to join their technology team. This is an exciting opportunity to work at the intersection of business and technology, supporting core systems and internal stakeholders.
You'll play a vital role in troubleshooting technical issues, maintaining system functionality, and collaborating with Product Owners, Business Analysts, and the internal development team to implement effective solutions. This role offers hands on experience with real world business applications and the chance to develop your technical skills in a supportive environment.
Key Responsibilities
If you're a solutions-focused problem solver who loves technology and helping people, this could be a great role for you. To apply, submit your application via the job link, for queries please email info@sbcruitment.com
Vestone Capital is a leading commercial rental and asset finance provider, specialising in technology and manufacturing equipment. With over 15 years of experience in the Australian market, Vestone partners with brokers and vendors to deliver tailored finance solutions to SMEs and large corporates.
Vestone Capital’s values and behaviours reflect a commitment to proactive customer care, clear communication, empowered decision-making, openness to feedback and collaborative problem-solving across teams. These principles guide how they work and deliver meaningful outcomes every day.
Why Join Vestone Capital?
Enjoy a workplace that values its people and offers a comprehensive range of benefits including:
- Competitive salary packages, performance bonuses, and income protection
- Novated car lease options
- Recognition and reward programs
- Flexible hybrid working arrangements
- Employees are entitled to up to 5 additional days of leave each year
- 16 weeks of paid parental leave
- Support for further education and professional development
Vestone Capital are seeking a Solutions Support Specialist to join their technology team. This is an exciting opportunity to work at the intersection of business and technology, supporting core systems and internal stakeholders.
You'll play a vital role in troubleshooting technical issues, maintaining system functionality, and collaborating with Product Owners, Business Analysts, and the internal development team to implement effective solutions. This role offers hands on experience with real world business applications and the chance to develop your technical skills in a supportive environment.
Key Responsibilities
- Provide first-line support for business applications, responding to user queries and incidents via ticketing systems, email, or phone.
- Troubleshoot and resolve application issues, escalating complex problems to second-line support or development teams as needed.
- Monitor application performance and system alerts, ensuring timely resolution of incidents.
- Document issues and solutions in the knowledge base.
- Assist with user access management, onboarding, and basic configuration tasks.
- Liaise with internal teams (Product, Development, Business Analysis) to communicate user feedback and recurring issues.
- Support application testing, upgrades, and deployments as required.
- Maintain high standards of data accuracy and quality in all support activities.
- Contribute to process improvement initiatives and documentation.
- Communicate technical concepts clearly to non-technical stakeholders across the business
- Tertiary qualification in IT, Computer Science, Business Information Systems, or a related field.
- Previous experience in a customer service, helpdesk, or administrative role is highly regarded.
- Strong analytical and problem-solving skills; comfortable working with technical information.
- Excellent verbal and written communication skills, with a focus on delivering outstanding customer service.
- Ability to manage multiple priorities and work to tight deadlines in a fast-paced environment.
- Self-motivated, confident, and adaptable to change.
- Proficient with Microsoft Office (especially Excel); familiarity with ticketing systems or application support tools is a plus.
If you're a solutions-focused problem solver who loves technology and helping people, this could be a great role for you. To apply, submit your application via the job link, for queries please email info@sbcruitment.com
