Join a market-leading consumer finance organisation renowned for its disciplined operational model, ethical approach, and commitment to delivering fair and consistent outcomes for customers. This organisation has a long-standing national footprint, a high-performance culture, and a reputation for excellence across collections, credit risk and customer engagement. With a strong focus on data-driven strategy, operational efficiency, and responsible practices, the business empowers its leaders to influence direction, drive innovation, and shape long-term outcomes. This is an opportunity to join an organisation where integrity, commercial acumen, and strategic thinking are truly valued, and where your leadership will make a meaningful impact.
The Job…..
Reporting through to the Head of Collections Services, you will be responsible for the following duties:
- Lead and coordinate operational delivery across multiple collection sites to achieve revenue, profit, and compliance objectives.
- Monitor performance, risks, and expenditure, ensuring accurate forecasting, reporting, and adherence to budgets.
- Implement and optimise digital tools and workflows to improve efficiency, customer experience, and cost effectiveness.
- Oversee Operations Managers, ensuring recruitment, succession planning, training, and performance management processes build strong, capable teams.
- Foster a positive workplace culture through effective communication, recognition, and engagement initiatives that support retention and productivity.
- Ensure compliance with all relevant legislation, industry codes, and company policies, maintaining zero tolerance for breaches.
- Collaborate with cross functional teams to identify and implement strategies that maximise portfolio performance and operational outcomes.
- Deliver agreed projects and continuous improvement initiatives on time and to expectation.
You…..
To be successful in this role, you must be experienced in the following areas & possess the below personal qualities:
- Minimum 5 years experience in the receivables management industry, with proven success leading multi‑site operations and delivering required outcomes.
- Deep knowledge of collection strategies, workflows, and tools including recovery of aged debt and use of dialler, SMS, and campaign systems.
- Strong analytical skills with the ability to interpret large volumes of performance data and drive operational improvements.
- Demonstrated skills in project management, change management, recruitment and workforce capability development.
- Exceptional communication, coaching and relationship building skills, with the ability to engage diverse teams and stakeholders.
- Resilient, organised, and collaborative leader who fosters a positive workplace culture and successfully drives operational change and continuous improvement.
How to apply…..
Step into a senior leadership role where you’ll drive operational excellence, lead transformation, and shape the future of collections. Apply today or contact Sarah Bolster on 0452 618 025 for a confidential discussion.
We take the security of our candidates seriously and will never ask for your bank details during the hiring process nor will we contact you via WhatsApp or Telegram. If you receive any communication from us requesting this information, please do not respond and contact us immediately.
