Join a well-established and growing financial services organisation specialising in tailored lending solutions. Known for its customer-first approach, this business is committed to supporting customers during challenging times and fostering a collaborative, supportive team environment.
This is an excellent opportunity to join a dedicated hardship team on a temporary basis to support increased workload through to the end of April.
The Benefits:
- Competitive hourly rate
- Immediate start
- Hybrid working arrangement – 2 days per week onsite
- Full training and onboarding provided
- Supportive and collaborative team environment
- Exposure to a specialist hardship function within financial services
The Role
Reporting to the Hardship Team Leader, this temporary role has been created to support the team with outbound customer contact and follow-up. The primary focus is ensuring customers complete their hardship applications by gathering outstanding information in a timely and empathetic manner. Your responsibilities will include:
- Making outbound calls to customers who have submitted hardship applications requiring further information in order to progress their applications
- Explaining clearly and sensitively what additional details or documentation are required
- Reviewing system notes to understand customer circumstances and prior interactions
- Accurately updating system notes following customer contact
- Monitoring shared inboxes for customer email responses
About You
This role would suit someone confident on the phone, empathetic in their approach, and able to learn new systems quickly. You will ideally have:
- Minimum 12 months experience in customer service, collections or hardship in the banking & finance sector.
- Confidence making outbound calls and following up customers
- Strong attention to detail and accurate note-taking skills
- The ability to learn multiple systems quickly
- Availability to commit to a contract through to the end of April
How to Apply
If you’re available immediately and motivated to support customers through a challenging period, we’d love to hear from you. Send your application to sbolster@sbrecruitment.com or call Sarah on 02 9002 5001 for a confidential discussion.
We take the security of our candidates seriously and will never ask for your bank details during the hiring process, nor will we contact you via WhatsApp or Telegram. If you receive any communication requesting this information, please contact us immediately.
