Hardship, Recoveries and Collections vacancies | Sydney CBD

The Company…..
   
Join a boutique financial services provider making a strong impact in the Australian market. Specialising in tailored asset finance and leasing solutions, this growing organisation is known for its agile approach, customer-centric values and strong client relationships.
  
With varied roles across Collections, Recoveries and Hardship there are vacancies for collections experts with an empathetic approach, sound judgment, and strong communication skills.
  
Based in modern Sydney offices, you’ll enjoy a supportive work environment with hands-on leadership, open communication, and a flat structure where your contributions make a real difference. If you're passionate about helping people and looking to grow your career in a values-driven business, this is the opportunity for you.
   
The Jobs…..

Hardship Officer: 

• Assess and process financial hardship applications in line with regulatory requirements and company policies.
• Engage with customers to understand their financial situations and offer appropriate solutions.
• Negotiate repayment arrangements and discuss alternative options to assist customers in distress.
• Liaise with internal teams and external stakeholders to ensure efficient case management.
• Maintain accurate records and ensure compliance with industry regulations.
• Provide empathetic and professional support to customers in challenging circumstances.    

• Managing a portfolio of overdue asset finance accounts (consumer and commercial)
• Identifying high-risk accounts and addressing them proactively
• Liaising with internal teams to resolve outstanding issues and deliver customer-focused solutions
• Recommending improvements to existing processes and procedures where appropriate
• Ensuring customer satisfaction while supporting the company’s credit and collections goals

• Manage the legal side of asset recovery for secured auto loans
• Engage with external mercantile agents and auction houses to locate customers and recover assets
• Work closely with external legal partners to pursue recovery through legal channels
• Self-manage a portfolio of delinquent accounts and negotiate recovery solutions
• Support internal recovery strategies and contribute to continuous process improvement
• Ensure all activity complies with regulatory and privacy requirements
• Assess risk, implement tailored recovery strategies, and maintain accurate documentation

• Proven experience in collections, preferably within the banking and finance industry.
• Strong understanding of relevant legislation and regulations, including the National Consumer Credit Protection Act and the Banking Code of Practice.
• Excellent negotiation, communication, and interpersonal skills.
• A genuine interest in helping individuals to develop better financial habits, providing guidance, and facilitating workable repayment solutions to help them regain financial stability.