The Company…..
Join a boutique financial services provider making a strong impact in the Australian market. Specialising in tailored asset finance and leasing solutions, this growing organisation is known for its agile approach, customer-centric values and strong client relationships.
As a Hardship Specialist, you’ll play a key role in supporting customers experiencing financial difficulty, working closely with them to find fair and sustainable solutions. Your empathetic approach, sound judgment, and strong communication skills will be highly valued in this close-knit, collaborative team.
Based in modern Sydney offices, you’ll enjoy a supportive work environment with hands-on leadership, open communication, and a flat structure where your contributions make a real difference. If you're passionate about helping people and looking to grow your career in a values-driven business, this is the opportunity for you.
The Job…..
Reporting through to the Head of Customer Interaction, you will be responsible for the following duties:
- Assess and process financial hardship applications in line with regulatory requirements and company policies.
- Engage with customers to understand their financial situations and offer appropriate solutions.
- Negotiate repayment arrangements and discuss alternative options to assist customers in distress.
- Liaise with internal teams and external stakeholders to ensure efficient case management.
- Maintain accurate records and ensure compliance with industry regulations.
- Provide empathetic and professional support to customers in challenging circumstances.
You…..
To be successful in this role, you must have experience in the following areas and possess the below personal qualities:
- Previous experience in a dedicated hardship role within financial services.
- Strong understanding of financial hardship regulations and guidelines (e.g., NCCP, AFCA).
- Excellent communication and negotiation skills with a customer-centric approach.
- Ability to manage sensitive conversations with empathy and professionalism.
- High attention to detail and strong problem-solving abilities.
How to apply…..
Make a meaningful impact in a growing business! Apply now to take the next step in your hardship and customer support career. Send your application to jquigley@sbrecruitment.com or call Jenny Quigley on 02 9002 5005 for a confidential conversation.
We take the security of our candidates seriously and will never ask for your bank details during the hiring process nor will we contact you via WhatsApp or Telegram. If you receive any communication from us requesting this information, please do not respond and contact us immediately.
