The Company…..
Join a leading player in the finance industry, specialising in tailored lending solutions that empower both individuals and businesses. This innovative organisation partners with prominent brands across the automotive and marine sectors, offering a dynamic, customer-focused approach to credit services. With a commitment to excellence and continuous growth, they provide an environment where professionals can thrive, drive change, and make a real impact. If you're looking to be part of a team dedicated to delivering exceptional service and financial expertise, this is the place for you.
The Benefits…..
- Competitive salary package and bonus structure
- Hybrid arrangement – 2 days per week onsite
- Access to corporate superannuation fund
- Salary Continuance Insurance (covering TPD insurance)
- Ongoing learning & development initiatives
- Wellness day with ongoing wellbeing, diversity program & fund-raising events.
- 16 weeks’ paid parental leave.
- Discounted car loans & novated leases
- Employee Assistance Program
- Social & friendly work environment
The Job…..
Reporting through to the Hardship Team Leader, you will be responsible for the following duties:
- Review and evaluate customers' financial hardship requests to determine eligibility for assistance programs or payment adjustments.
- Communicate empathetically with customers experiencing financial difficulties, helping them understand their options and guiding them through the hardship process.
- Work with customers to create individualised repayment plans or other solutions that align with both their financial capabilities and the company’s policies.
- Liaise with customers to negotiate and establish fair, manageable repayment arrangements that consider their financial situation.
- Work closely with other departments such as collections and customer service to ensure a smooth and cohesive approach to managing hardship cases.
- Ensure adherence to relevant laws and regulations, including privacy laws and hardship guidelines, to protect customers’ rights.
You…..
To be successful in this role, you must have experience in the following areas and possess the below personal qualities:
- 6–12 months’ experience in a dedicated hardship role within the financial services sector, or
- A background in collections or customer service within banking or finance, where you’ve supported customers through sensitive or complex situations.
- Understanding of NCC, section 72 for hardship.
- Empathetic, compassionate & patient nature, helping your customer feel supported
- Strong written & verbal communication skills
- Strong problem solving skills & high attention to detail
- Exercises sound judgement in balancing customer needs with company policies and making fair, informed decisions.
How to apply…..
Are you passionate about making a difference in people's lives? This is a fantastic opportunity to make a positive impact while advancing your career in a supportive, collaborative environment. Send your application to sbolster@sbrecruitment.com or call Sarah on 02 90025001 for a confidential conversation.
We take the security of our candidates seriously and will never ask for your bank details during the hiring process nor will we contact you via WhatsApp or Telegram. If you receive any communication from us requesting this information, please do not respond and contact us immediately.
