Our client is a leading financial services organisation with a strong reputation in the Australian asset finance market. Known for its supportive culture, structured training and commitment to delivering positive customer outcomes, this is an excellent opportunity to join a high-performing collections team on an immediate-start temporary assignment.
Located in Macquarie Park with onsite parking and excellent public transport access, the business offers a hybrid working model following initial training (2 days in the office and 3 days working from home).
Benefits:
- Immediate start
- 2–3 month temporary assignment
- Hybrid working model (2 days onsite / 3 days WFH)
- Macquarie Park location with onsite parking
- Supportive leadership team
- Structured training
- Opportunity to further develop your financial services collections experience
The Opportunity
Reporting to the Collections Team Leader, you will manage an early arrears portfolio of asset finance accounts up to 30 days past due. This is a fast-paced collections environment where you'll work with customers to achieve positive outcomes while meeting service and compliance standards.
You will be responsible for the following duties:
- Managing an early arrears portfolio (up to 30 days past due)
- Conducting inbound and outbound collections calls
- Negotiating payment arrangements and resolving overdue accounts
- Assessing customer circumstances and identifying appropriate repayment solutions
- Liaising with internal departments to resolve customer enquiries
- Maintaining accurate records and complying with internal policies and regulatory requirements
- Achieving individual collections and quality KPIs
About You
To be successful in this opportunity, you must have experience in the following areas:
- Previous experience working in a collections, arrears or recoveries environment
- Exposure to asset finance, banking or financial services will be highly regarded
- Confidence managing difficult conversations while maintaining a professional and empathetic approach
- Strong negotiation and problem-solving skills
- The ability to work in a KPI-driven environment
- Immediate availability or the ability to commence at short notice
How to Apply
If you're an experienced Collections Officer looking for your next temporary assignment with a respected financial services organisation, we'd love to hear from you. Apply today or contact Sarah Bolster on 02 9002 5001 for a confidential discussion.
