Debt Recovery Specialist | Asset Finance | Hybrid Work Model

    The Company…..
   
Established, growing financial services company with partnerships across many well-known brands in Australia is seeking a Loss Prevention Officer to work with external stakeholders and assist with ongoing queries, reporting and directives.
  
Currently on the cusp of an exciting growth journey, this company is searching for a passionate, dedicated, dynamic and innovative Collections Specialist to join them and ride the wave through to an exciting career! While they have developed their solid reputation across the Asia Pacific region, the growth they are pitching for the coming months will see all staff within the business grow and expand in their chosen field.
  
This role will suit a detail-oriented Senior Collector or Loss Prevention Officer who enjoys working collaboratively with stakeholders and is committed to delivering both personal success and business outcomes.
   
   
The Job…..
   
Reporting through to the Team Leader, you will be responsible for providing high quality customer service & collection services to internal & external stakeholders. Your responsibilities will also include:  

• Case management of high-risk arrears accounts, collaborating with internal and external stakeholders.
• Ensure compliance with regulatory requirements while making sound strategic decisions to minimise losses and reduce delinquency.
• Identify and escalate risks promptly to prevent potential losses, complaints, or adverse outcomes.
• Negotiate payment plans and secure immediate or structured repayments while delivering an exceptional customer experience.    

• Minimum 3 years’ experience in collections, with exposure to aged accounts and ideally asset finance.
• Solid understanding of Debt Collection Guidelines and NCCP, with proven skip tracing expertise.
• Excellent negotiation and communication skills.
• Ability to thrive in a detail-oriented, fast-paced, KPI-driven environment.