The Company
This leading fintech is revolutionizing the education finance sector by providing tailored financial solutions designed to make education more accessible and affordable. Their innovative platform empowers families to manage education costs with ease and flexibility, ensuring that quality education is within reach for everyone. Be part of a dynamic team committed to driving positive change in the education space, where your work will have a meaningful impact on the future of students and families across the country.
Benefits:
- Competitive salary package with yearly bonus scheme
- Excellent training and development
- Exceptional career opportunities and growth on offer
- Central location; close to cafes, bars & restaurants
- Flexible working opportunities
- Meet like-minded people and join a dynamic team of professionals
Reporting through to the Team Leader, you will be responsible for the following duties:
- Foster strong, long-term relationships by delivering exceptional customer experiences.
- Act as the first point of contact across chat, email, and phone, ensuring prompt and personable support.
- Support customers throughout their journey, from initial queries to securing education fee funding.
- Handle customer concerns with clarity and care, following up to ensure each issue is fully resolved.
- Develop and maintain expert product knowledge, communicating features and benefits in an easy-to-understand way.
- Oversee payment arrangements with empathy and flexibility, while working cross-functionally to enhance processes.
To be successful in this role, you must have experience in the below areas and possess the below personal qualities:
- Degree qualified in business, finance, accounting or a related degree.
- Minimum 2 years experience working within the financial services sector, ideally in lending, sales or customer service
- Excellent communication skills, with an ability to clearly explain and simplify complex concepts over the phone.
- Strong problem-solving skills and the ability to follow processes and procedures.
- The ability to adapt to change with ease and be resilient to cope with challenging tasks.
If you’re looking to build your career within an expanding, innovative and dynamic organisation then be sure to send your application through to jquigley@sbrecruitment.com or call Jenny Quigley on 02 9002 5005 for a confidential conversation.
