This well-established Australian organisation operates within the financial and commodities sector and is recognised for its strong governance, professionalism and long-standing market presence. The business services a diverse customer base nationwide and prides itself on delivering a high-quality, personalised customer experience.
With modern systems, structured processes and a strong emphasis on service excellence, the organisation offers a stable and supportive working environment. The culture is collaborative and performance-driven, with a clear focus on teamwork, accuracy and accountability. Employees are supported with training, clear procedures and approachable leadership, creating an environment where individuals can perform confidently and develop their skills.
The business is conveniently located in Marrickville and offers a fast-paced call centre setting that values reliability, communication and customer care.
The Job…..
This is a temporary opportunity to start immediately, reporting to the Team Leader. The role sits within a busy call centre environment and plays a key part in supporting customers across inbound calls and written enquiries.
Key responsibilities include:
- Handling inbound customer calls and email enquiries in a professional and customer-focused manner
- Assisting customers with account enquiries, orders and general information
- Accurately updating customer records and processing requests across internal systems
- Liaising with internal teams to ensure timely resolution of customer enquiries
- Maintaining high service standards while working to call and response time expectations
You…..
To be successful in this role, you will bring:
- Minimum 12 months experience in a call centre or high-volume customer service role
- Strong verbal communication skills and a confident, professional phone manner
- High attention to detail and accuracy when updating systems
- The ability to manage multiple tasks in a fast-paced environment
- A reliable, positive and team-oriented approach
- Experience within financial services or regulated environments is advantageous but not essential
How to Apply…..
If you’re available to start immediately and enjoy delivering quality customer service, we’d love to hear from you. Please submit your application or call Sarah for a confidential discussion on 02 9002 5001.
