The Company…..
A nationally recognised financial services leader in the asset finance space is seeking a motivated and empathetic Customer Service Officer to join their growing team on a temporary basis. Known for their supportive culture, competitive products, and exceptional client service, this business continues to experience impressive growth and innovation in the lending sector.
This temporary opportunity is located in Macquarie Park, the business offers onsite parking, access to public transport, and a hybrid working model following initial training.
The Role…..
Joining the Customer Service team, you’ll play a key role in supporting customers with their finance needs while maintaining the highest level of care and professionalism. Your focus will be on early intervention, education, and providing a positive customer experience.
Reporting through to the Team Leader, you will be responsible for the following duties:
- Acting as the first point of contact for inbound and outbound calls, assisting customers with general account enquiries, product information, and service support.
- Providing exceptional customer service by actively listening, understanding individual needs, and delivering accurate, timely solutions.
- Responding to queries regarding accounts, billing, transactions, and general service matters in a professional and empathetic manner.
- Educating customers on company products, services, and processes to help them navigate their accounts with confidence.
- Liaising with internal departments to follow up on customer enquiries and ensure prompt issue resolution.
- Meeting service-level KPIs, with a focus on quality of service, call handling times, and overall customer satisfaction.
About You…..
To thrive in this role, you will bring:
- 12+ months experience in a customer service environment within financial services.
- A strong customer-centric mindset with the ability to guide clients through financial discussions professionally and compassionately.
- Confidence in managing high call volumes while maintaining quality and accuracy.
- A proactive, solution-focused attitude and comfort working in a dynamic, target-driven environment.
Apply Now…..
If you’re ready to join a team where your customer service skills will make a real impact, while gaining valuable experience in financial services, this is the opportunity for you! Send your CV to sbolster@sbrecruitment.com or contact Sarah on 02 9002 5001 for a confidential discussion.
