Our client is a well-established local council committed to delivering exceptional customer experiences and making it easier for customers to access Government services.
They are currently seeking a motivated Call Centre professional to join their high-performing and dynamic team in an exciting 6 month contract opportunity based in the Sydney CBD.
The Job
Reporting through to a Team Leader, you will be responsible for the following duties:
- Respond to high volume phone enquiries and communicate effectively with internal and external stakeholders to deliver high-quality customer service.
- Accurately process customer applications and data within required timeframes using relevant systems.
- Maintain accurate records of customer communications and feedback.
- Provide effective administrative support, including data entry, word processing and spreadsheet use.
- Perform general administrative tasks to support team operations.
You
To qualify for this opportunity, you must have experience in the following areas and possess the personal qualities below:
- Minimum 12 months’ experience in a call centre environment.
- Experience working in the local or state government sector is desirable.
- Strong written and verbal communication skills.
- Ability to work across multiple systems simultaneously.
- Demonstrated customer service skills with strong attention to detail.
How to apply
Our client is seeking candidates who can join their team immediately. To apply, please submit your application via the relevant job board.
Please note that only shortlisted candidates will be contacted.
