Our client is a well-established and highly regarded financial services organisation, recognised for its innovative asset-finance products and strong commitment to customer care. With a reputation built on integrity, professionalism, and service excellence, they foster a collaborative and supportive working environment where people are genuinely valued.
This is an excellent opportunity to join a market-leading organisation that prides itself on delivering positive customer outcomes while maintaining strong compliance and performance standards.
Based in Macquarie Park, the office is easily accessible via public transport and offers onsite parking. You’ll be supported by an approachable leadership team and benefit from ongoing training and development throughout your nine month fixed term contract.
The Opportunity
Due to growth, the customer service team has been exceptionally busy and is looking for a dedicated Customer Service Officer to join the team. Reporting to the Team Leader you will play a key role in supporting customers and answering queries across an assetfinance portfolio.
Your responsibilities will include:
- Handle inbound calls covering a wide range of customer enquiries, ensuring a first class experience for both clients and the dealer network.
- Respond promptly and professionally to written correspondence from customers and dealers.
- Collaborate with internal teams to effectively manage relationships across consumer and commercial customer segments.
- Take ownership of complex cases, delivering solutions and supporting the implementation of continuous improvement initiatives.
- Work collaboratively across the wider operations team, providing support to other business areas when needed.
To be successful in this role, you will bring:
- Outstanding verbal and written communication skills, with the ability to explain complex processes clearly to clients and senior stakeholders.
- Previous contact centre experience is an advantage, though not essential as comprehensive training will be provided.
- Strong understanding of Financial Services, or a tertiary qualification (completed or in progress) in a related field.
- Exceptional attention to detail and a commitment to accuracy in all tasks.
- Proficiency in Microsoft Office, particularly Excel, will be highly regarded.
- Exposure to asset finance is advantageous but not essential.
- A customer centric approach with strong communication and negotiation skills is essential to your success.
- The ability to thrive in a fast paced, professional setting.
- A proactive, reliable attitude and a strong focus on achieving positive outcomes.
Fantastic opportunity to join a well-respected financial services organisation on a fixed term contract. Bring your exceptional customer service skills to support clients and dealers while developing your expertise in a dynamic, professional environment. To apply, send your application through to jquigley@sbrecruitment.com or call Jenny on 02 9002 5005 for a confidential chat about the role.
