The Company…..
A nationally recognised financial services leader in the asset finance space is seeking a motivated and empathetic Customer Service & Collections Officer to join their growing team on a temporary basis. Known for their supportive culture, competitive products, and exceptional client service, this business continues to experience impressive growth and innovation in the lending sector.
This temporary opportunity is located in Macquarie Park, the business offers onsite parking, access to public transport, and a hybrid working model following initial training.
The Role…..
Joining both the Customer Service and Collections teams, you’ll play a key role in supporting customers with their finance needs while maintaining the highest level of care and professionalism. Your focus will be on early intervention, education, and providing a positive customer experience.
Reporting to the Team Leader, your duties will include:
- Acting as a first point of contact for inbound and outbound calls, helping customers with general account queries, payment support, and early-stage arrears.
- Providing exceptional service by listening to customer concerns, understanding their individual circumstances, and offering solutions that align with company policies and financial wellbeing.
- Proactively reaching out to customers up to 30 days in arrears to offer support and prevent accounts from escalating.
- Educating customers about their finance agreements and helping them get back on track with tailored repayment options.
- Collaborating with internal teams to resolve account issues and deliver seamless service.
- Working to service and resolution-based KPIs, with a strong focus on empathy, professionalism, and customer satisfaction.
About You…..
To thrive in this role, you will bring:
- 12+ months experience in a customer service or collections environment within financial services.
- A strong customer-centric mindset with the ability to guide clients through financial discussions professionally and compassionately.
- Confidence in managing high call volumes while maintaining quality and accuracy.
- A proactive, solution-focused attitude and comfort working in a dynamic, target-driven environment.
Apply Now…..
If you’re ready to join a team where your customer service skills will make a real impact, while gaining valuable experience in financial services, this is the opportunity for you! Send your CV to sbolster@sbrecruitment.com or contact Sarah on 02 9002 5001 for a confidential discussion.
