The Company
Join a growing Australian company that is transforming the way organisations manage their payments. With innovative technology and a dedicated support team, they provide flexible solutions that simplify complex billing processes, ensure businesses are paid upfront, and reduce the administrative burden for their clients. Headquartered in Sydney, this business has continued to expand rapidly with strong investor backing and a reputation for delivering seamless, customer-focused services.
Benefits:
- Hybrid working model provided to all staff
- Vibrant office culture with regular team perks and modern spaces designed for collaboration and socialising.
- Opportunities for career growth and progression within a collaborative and supportive team.
- Ongoing professional development, supporting staff with conferences, courses and resources for continuous learning.
Reporting through to the Team Leader, you will be responsible for the following duties:
- Building strong relationships by delivering solutions-focused support
- Responding to enquiries via phone, email and online chat
- Guiding customers through their journey, from first contact to tailored solution
- Taking ownership of customer issues and ensuring effective resolution
- Developing in-depth knowledge of products and services to provide clear advice
- Supporting customers in setting up and managing payment options
- Collaborating with internal teams to identify opportunities for process improvements
To be successful in this role, you must have experience in the below areas and possess the below personal qualities:
- Tertiary qualifications in business, finance, accounting or a related discipline are desirable but not essential
- At least 2 years of experience in financial services, preferably within lending, sales or customer service
- Confident communication skills, with the ability to simplify and explain complex information over the phone
- Strong analytical and problem-solving abilities, with a focus on accuracy and compliance
- A proactive and adaptable approach, with resilience to handle challenges and changing priorities
If you’re looking to build your career within an expanding, innovative and dynamic organisation then be sure to send your application through to jquigley@sbrecruitment.com or call Jenny Quigley on 02 9002 5005 for a confidential conversation.
