This is your opportunity to join a well-established financial services organisation known for its customer-first approach and supportive, down-to-earth culture. The team values professionalism, collaboration, and providing practical solutions that balance business outcomes with customer care. With modern offices in the Sydney CBD and approachable leaders, you’ll be joining a business that genuinely values its people and fosters a positive, team-oriented environment.
The Job
In this temporary role, you’ll manage a portfolio of early and late-stage arrears accounts, focusing on building strong relationships with customers to achieve fair and effective outcomes. You’ll be supported by experienced leaders who value integrity and empathy in every interaction.
You will be responsible for the following duties:
- Making and receiving collection calls to discuss overdue accounts
- Negotiating and setting up payment arrangements
- Managing both early and late arrears with professionalism and care
- Maintaining accurate and up-to-date notes in internal systems
- Working collaboratively with colleagues to meet team goals
You
To be successful in this role, you’ll be comfortable speaking with customers over the phone, confident in handling sensitive conversations, and able to find practical solutions that work for all parties.
You’ll also bring:
- Minimum 2 years prior experience working within collections
- Strong communication and negotiation skills
- A calm, empathetic, and professional manner
- Good attention to detail and reliable follow-through
- A positive attitude and collaborative mindset
How to Apply
If you’re available to start immediately and looking to join a supportive, customer-focused team, click Apply Now or contact Sarah Bolster at SB Recruitment on 02 9002 5001 for a confidential discussion.
We take the security of our candidates seriously and will never ask for your bank details during the hiring process nor will we contact you via WhatsApp or Telegram. If you receive any communication from us requesting this information, please do not respond and contact us immediately.
