The Company
Our client is a well-established and highly regarded financial services organisation with a strong presence in the Australian market. Known for their customer-first approach and professional culture, they offer a supportive and structured environment where employees are genuinely valued.
Based in the Sydney CBD, the business provides modern offices, strong leadership, and ongoing training to support both performance and career development. They pride themselves on operating with integrity while delivering fair and commercially responsible outcomes.
The Opportunity
An exciting opportunity has arisen for a Collections Officer to join a high-performing late arrears team. Reporting to the Collections Team Leader, you will manage accounts that are 60+ days past due, working with customers to bring accounts back to order through structured and compliant solutions.
Key responsibilities include:
- Managing inbound and outbound calls relating to customer accounts 60+ days in arrears
- Engaging with customers to understand their financial position and negotiate suitable repayment arrangements
- Providing clear, firm and professional communication regarding outstanding balances
Accurately documenting all interactions and maintaining system updates - Working closely with internal stakeholders to ensure timely and compliant account management
- Achieving performance KPIs while maintaining strong quality and compliance standards
You
To be successful in this role, you will bring:
- Minimum 12 months’ experience in collections within financial services, ideally handling late-stage arrears
- Confidence managing more complex or escalated customer conversations
- Strong negotiation skills with the ability to balance customer outcomes and commercial objectives
- High attention to detail and accurate record-keeping skills
- A resilient, professional and team-oriented approach
How to Apply
Apply today to take the next step in your collections career and join a respected financial services organisation offering stability, structured training and hybrid flexibility. For a confidential discussion, contact Sarah Bolster on 02 9002 5001.
