Our client is a well-established specialist lender with a strong presence across Australia and New Zealand. Recognised for their innovative home loan solutions and customer-first approach, they provide flexible lending options to clients with diverse and often complex financial circumstances.
Backed by a collaborative and inclusive culture, the organisation is known for its integrity, supportive leadership, and commitment to service excellence.
The Opportunity
An immediate temporary assignment has become available within their Sydney CBD office. Reporting to the Collections Manager, you will support the wider collections function by managing a portfolio of consumer mortgage accounts up to 80 days in arrears.
Your responsibilities will include:
- Engaging with customers to recover outstanding arrears in a professional and empathetic manner
- Negotiating and implementing tailored repayment arrangements
- Monitoring repayment plans and proactively following up on commitments
- Liaising with internal stakeholders (Customer Service, Credit, Legal) to achieve timely resolutions
- Achieving individual KPIs while contributing to a high-performing, team-focused environment
To be successful in this opportunity, you will have:
- Minimum 18 months’ experience in collections within financial services, or strong customer service experience within a financial services environment
- Confidence managing sensitive conversations regarding overdue accounts
- Strong negotiation and influencing skills
- Excellent attention to detail and time management
- A proactive mindset with the ability to quickly integrate into an established team
If you are available for a short-term opportunity with a respected financial services brand, please email your resume to sbolster@sbrecruitment.com or contact Sarah Bolster on 02 9002 5001 for a confidential discussion.
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