This is a well established receivables management business with a strong presence across Australia, supporting a range of financial services and commercial clients. Their Queensland operation plays a key role in delivering end to end collections and customer engagement solutions, with a particular focus on compliant, customer first outcomes.
The business operates in a structured and performance driven environment, with clearly defined processes, strong compliance frameworks, and a genuine emphasis on doing the right thing by customers. Teams are supported by experienced leadership, ongoing training, and well developed systems, allowing staff to perform at a high level while maintaining quality conversations.
With continued growth across their operations, this is a genuine opportunity to build a long term career with an employer who invests in its people.
What's In It for You?
- A supportive, high performing team who know the industry
- Genuine career progression as the business continues to grow
- Leadership that understands the role and backs you to succeed
- Ongoing training and well developed systems to set you up for success
Reporting through to the Collections Manager, you will be responsible for:
- Managing inbound and outbound collections activity across your portfolio
- Negotiating realistic and sustainable payment arrangements with customers
- Handling objections, disputes, and complex conversations with confidence and professionalism
- Reviewing account information to identify appropriate and sustainable solutions
- Maintaining accurate and detailed records of all customer interactions within internal systems
- Identifying opportunities and risks early through strong account management
- Working closely with internal stakeholders and escalating complex cases where required
- Proven experience in collections
- Strong negotiation skills with a balanced, customer focused approach
- Confidence handling a wide range of customer situations
- Good understanding of compliance and responsible collections practices
- High attention to detail and accurate, compliant case notes
- Strong time management skills, comfortable managing a high volume workload and hitting targets
- A team player who thrives in a collaborative, results driven culture
If this sounds like the right next step in your career, we'd love to hear from you. Apply via the link below or send your resume directly to jquigley@sbrecruitment.com
For a confidential discussion about the role and broader market opportunities, call Jenny on 02 9002 5005.
We take the security of our candidates seriously and will never ask for your bank details during the hiring process nor will we contact you via WhatsApp or Telegram. If you receive any communication from us requesting this information, please do not respond and contact us immediately.
