The Company
This leading non-bank lender specialises in asset finance, offering tailored and flexible financial solutions to individuals and businesses across Australia. Known for its innovation, efficient credit processes, and strong broker partnerships, the business is growing rapidly. With a supportive and commercially focused team environment, this is a great opportunity to join an organisation that values service excellence, accountability, and forward-thinking.
Why Join?
- Be part of a supportive, high-performing team
- Work with a respected non-bank lender in growth mode
- Ongoing development and career progression opportunities
The Opportunity
Reporting to the Collections Team Leader, you will manage a portfolio of asset finance accounts across various stages of delinquency. Your goal will be to engage with customers, provide solutions to help them meet their financial obligations, and achieve positive outcomes for both the business and the client.
Key Responsibilities:
- Manage a portfolio of overdue asset finance accounts across different stages of delinquency
- Negotiate and maintain affordable and sustainable repayment arrangements
- Support and guide customers through the collections process with empathy and professionalism
- Liaise with internal teams and external stakeholders to resolve account issues
- Educate customers on their commitments to prevent future arrears
- Contribute to team goals by meeting service and resolution-based KPIs
About You
You’ll be someone who genuinely enjoys helping customers while achieving strong outcomes. To be successful, you’ll bring:
- At least 12 months of collections experience within financial services
- Confident communication and negotiation skills with a customer-first mindset
- Strong attention to detail and a proactive approach to problem solving
- Ability to manage competing priorities in a fast-paced, high-volume environment
How to Apply
Ready to take the next step in your collections career? Please email your resume to sbolster@sbrecruitment.com or call Sarah Bolster on 02 9002 5001 for a confidential chat. We’d love to tell you more about this opportunity and see if it’s the right fit for you.
Please note: We take candidate security seriously and will never request your bank details during the recruitment process. We do not communicate via WhatsApp or Telegram. If you receive any suspicious contact, please alert us immediately.
