Collections Officer | Macquarie Park | Temporary Opportunity

The Company…..
   
A market-leading financial services company is seeking a passionate Collections Officer to join them on a temporary basis which is dedicated to delivering exceptional customer service. This is an outstanding opportunity to join a professional and friendly team, where you will be recognized as an expert in your field. As a major player in the asset finance sector, this organization is renowned for its competitive products and unwavering commitment to client service.
  
Located in Macquarie Park, the company offers ample parking for staff and convenient access to public transport. The approachable and friendly management team provides continuous training and development opportunities for all staff.
   

The Job…..
   
Working with this organisation on a temporary basis and reporting through to the Collections Team Leader, you will be responsible for the following duties:
  

• Managing inbound and outbound early arrears and customer service queries.
• Collection of overdue asset finance accounts which are up to 30 days in arrears.
• Supporting clients through the recovery process and working with them in a collaborative manner to work out the best outcome for both the organisation and the customer.
• Communicating with internal and external parties where needed to solve customer queries.
• Helping customers understand their financial commitments to prevent future arrears.
• Working to KPI’s & targets.    

• Approximately 12 months experience in high volume customer service & collections.
• Experience working in financial services is advantageous.
• Ability to build relationships with a customer centric approach to collections.
• Comfortable working in a fast paced and professional environment.