Our client is a well-established and highly regarded financial services organisation, recognised for its innovative asset finance products and strong commitment to customer care. With a reputation built on integrity, professionalism and service excellence, they foster a collaborative and supportive working environment where people are genuinely valued.
This is an excellent opportunity to join a market-leading organisation that prides itself on delivering positive customer outcomes while maintaining strong compliance and performance standards.
Based in Macquarie Park, the office is easily accessible via public transport and offers onsite parking. You'll be supported by an approachable leadership team and benefit from ongoing training throughout your assignment.
The Opportunity
This 2–3 month temporary assignment sits within the Early Arrears team, reporting to the Collections Team Leader. You'll play a key role in supporting customers and managing early-stage arrears across an asset finance portfolio.
Your responsibilities will include:
- Managing inbound and outbound calls relating to early arrears and customer service enquiries
- Collecting overdue asset finance accounts up to 30 days past due
- Working collaboratively with customers to understand their situation and agree on sustainable repayment solutions
- Liaising with internal teams and external stakeholders to resolve customer queries efficiently
- Educating customers on their financial obligations to help prevent future arrears
- Working towards KPIs and targets while maintaining strict compliance standards
About You
To be successful in this role, you will bring:
- Approximately 6–12 months' experience in a high-volume collections or arrears environment
- Exposure to asset finance (advantageous but not essential)
- A customer-focused approach with strong communication and negotiation skills
- The ability to thrive in a fast-paced, professional environment
- A proactive, reliable attitude and a commitment to delivering positive customer outcomes
How to Apply
If you're available immediately or at short notice and looking to gain experience with a respected financial services organisation, apply today to secure this 2–3 month temporary assignment. This is an excellent opportunity to further develop your collections experience within a supportive team environment.
