Join a well established asset finance provider with a strong national presence, supporting customers across a broad range of consumer and commercial lending.
Working with well known brands, the business offers tailored finance solutions across vehicles, equipment and lifestyle assets. They’ve built a reputation for being practical, fair, and commercially minded, with a genuine focus on resolving accounts and driving outcomes.
The team environment is down to earth, supportive, and well structured. With experienced leadership, modern systems, and consistent workflow, this is a business where you can settle in, perform, and build your career long term.
Benefits include:
- Hybrid working model – 3 days WFH
- Stable team with strong leadership and ongoing mentorship
- Regular team events and a genuinely supportive culture
- Ongoing training and development
- Employee wellbeing program
The Opportunity
Reporting to the Team Leader, you’ll manage a portfolio of late arrears accounts (30–120 days past due) across consumer and commercial asset finance. This is a role focused on proactive engagement, you will be working with customers to drive repayment outcomes and reduce delinquency across your portfolio.
Your responsibilities will include:
- Managing a portfolio of overdue asset finance accounts which are up to 120 days in arrears
- Contacting customers to negotiate repayment arrangements and bring accounts back into order
- Conducting skip tracing to locate and re-engage customers
- Working towards individual and team KPIs across collections and contact rates
- Identifying accounts requiring escalation and following internal processes
To be successful in this role, you will bring:
- Minimum 2 years’ experience in collections, managing late arrears accounts (30+ days)
- Experience working in asset finance collections a distinct advantage
- Proven track record managing your own portfolio and working towards KPIs
- Strong negotiation and communication skills
- Confidence working in a high volume outbound environment
- Skip tracing experience and the ability to engage hard to reach customers
- A practical, solution focused approach to collections
If you’re looking for a stable role with strong leadership, clear processes, and a supportive team environment, we’d love to hear from you.
Apply now via the link or contact Sarah Bolster on 02 9002 5001 for a confidential discussion.
