Join a well-established asset finance provider that partners with some of Australia’s most recognisable brands. This organisation supports customers across a diverse range of assets, from vehicles and equipment to lifestyle and specialist products, offering flexible solutions that balance customer needs with responsible lending.
Known for its supportive, down-to-earth culture, this business prides itself on fairness, transparency, and delivering practical outcomes. You’ll be part of a collaborative team that values clear communication, professional development, and a genuine commitment to helping customers get back on track. With modern systems, strong leadership and a reputation for stability and growth, this is a great place to build your career in asset finance.
Benefits:
- Hybrid working arrangements
- Regular social events and team activities
- Inclusive diversity, equity & belonging programs
- Employee referral incentives
- Wellness and volunteer leave days
- Comprehensive wellbeing program
- 24/7 Employee Assistance Program (EAP)
- Continuous learning, development and career growth opportunities
The Job…..
Reporting through to the Team Leader, you will be responsible for the following duties:
- Manage a portfolio of overdue consumer asset finance accounts up to 120 days in arrears, working proactively with customers to understand their situation and secure timely repayment outcomes.
- Conduct skip tracing activities to locate and engage customers who are difficult to contact, using a range of investigative tools and techniques.
- Negotiate fair and sustainable payment arrangements, ensuring agreements align with company policies while supporting customers to get back on track.
- Identify early signs of financial hardship and escalate case ensuring customers receive appropriate support and solutions.
- Maintain accurate and up to date customer records, documenting all conversations, actions and outcomes.
- Work towards individual and team KPIs
You…..
To be successful in this role, you must have experience in the following areas and posses the below personal qualities:
- Minimum of 2 years’ experience in collections, managing accounts aged 60+ days in arrears
- Background in financial services is highly regarded
- Proven experience in skip tracing and engaging hard-to-reach customers
- Strong written and verbal communication skills, with the ability to tailor your approach to different customer situations
- Exceptional customer service skills, with a calm, professional and solutions-focused approach
How to apply…..
If this sounds like the opportunity you’ve been looking for, we’d love to hear from you! Submit your application today or call Sarah Bolster on 02 9002 5001 for a confidential discussion.
We take the security of our candidates seriously and will never ask for your bank details during the hiring process nor will we contact you via WhatsApp or Telegram. If you receive any communication from us requesting this information, please do not respond and contact us immediately.
