Join a well-established non-bank lender that’s proudly supported Australians for nearly 15 years. Specialising in personal, commercial, and asset finance solutions, this organisation combines innovation with genuine care for its customers. Their Brisbane CBD office provides a stable, supportive environment where results are recognised and development is encouraged.
The Role
As a Collections Officer, you’ll manage a portfolio of accounts in mid range arrears (60–120 days), focusing on re-engaging customers and working towards sustainable repayment outcomes before escalation. Reporting to the Team Leader, your key responsibilities will include:
- Managing inbound and outbound contact with customers to understand their circumstances and bring accounts back into order
- Negotiating realistic repayment arrangements aligned to customer capacity and company guidelines
- Identifying early hardship indicators and working through appropriate support solutions
- Monitoring account performance and following up on missed payments or broken arrangements
- Maintaining accurate and compliant records across all customer interactions
- Liaising with internal teams to ensure timely and effective account management
About You
You’ll bring strong communication skills, a practical approach to problem-solving, and the ability to build rapport quickly. To succeed, you’ll need:
- Proven experience in collections within a financial services environment, managing mid range arrears.
- Experience in skip tracing
- Strong negotiation and influencing skills, with the ability to achieve mutually beneficial outcomes
- A customer-focused mindset, balancing empathy with accountability
- A sound understanding of NCCP, ASIC/ACCC guidelines and hardship principles
- Resilience, consistency, and a positive team approach
Apply Now
If you’re looking to build your collections career within a supportive and structured environment, we’d love to hear from you. Apply today or call Sarah for a confidential discussion on 0452 618 025.
