The Company...
Join a revolutionary non-bank lender that's redefining the collections experience and setting new industry standards with an innovative approach to customer solutions and career development. This leading asset finance specialist has built its reputation on turning challenging situations into positive outcomes for both customers and the business, with rapid national expansion creating genuine advancement opportunities rather than empty promises.
The Opportunity...
Reporting to the Collections Team Leader, you will manage a portfolio of asset finance accounts across various stages of delinquency. Your goal will be to engage with customers, provide solutions to help them meet their financial obligations, and achieve positive outcomes for both the business and the client.
Key Responsibilities...
- Manage a portfolio of overdue asset finance accounts across different stages of delinquency
- Negotiate and maintain affordable and sustainable repayment arrangements
- Support and guide customers through the collections process with empathy and professionalism
- Liaise with internal teams and external stakeholders to resolve account issues
- Educate customers on their commitments to prevent future arrears
- Contribute to team goals by meeting service and resolution-based KPIs
Reporting to the Collections Team Leader, you will:
- Take ownership of a diverse asset finance portfolio, turning complex delinquency situations into win-win solutions through strategic collections work.
- Your negotiation skills and customer insight will drive both recovery success and customer satisfaction.
- Strategically handle varied delinquency stages across the asset finance book while designing sustainable repayment structures that work for both customers and business objectives.
- Guide customers through collections with professionalism that strengthens long-term relationships,
- Partner with internal teams and external stakeholders to maximize resolution outcomes
- Proactively preventing future arrears through attentive customer guidance.
You’ll be someone who genuinely enjoys helping customers while achieving strong outcomes. To be successful, you’ll bring:
- Extensive collections experience within financial services
- Confident communication and negotiation skills with a customer-first mindset
- Strong attention to detail and a proactive approach to problem solving
- Ability to manage competing priorities in a fast-paced, high-volume environment
Ready to take the next step in your collections career? Please email your resume to jquigley@sbrecruitment.com or call Sarah or Jenny 02 9002 5000 for a confidential chat. We’d love to tell you more about this opportunity and see if it’s the right fit for you.
Please note: We take candidate security seriously and will never request your bank details during the recruitment process. We do not communicate via WhatsApp or Telegram. If you receive any suspicious contact, please alert us immediately.
