The Company…..
A well-regarded specialist lender with a strong presence across Australia and New Zealand, this organisation is known for its innovative home loan solutions and customer-first approach. They offer flexible lending options to clients with unique financial circumstances and are backed by a supportive, inclusive culture that values integrity, teamwork, and service excellence.
The Opportunity…..
A six-week temporary assignment has become available within their Sydney CBD office. Reporting to the Collections Manager, you will support the collections team by managing a portfolio of overdue consumer mortgage accounts (up to 80 days in arrears). Key responsibilities include:
- Contacting customers to recover outstanding debts with professionalism and empathy
- Negotiating and setting up tailored repayment plans
- Monitoring ongoing agreements and following up where necessary
- Liaising with internal departments (Customer Service, Credit, Legal) and external parties to resolve issues
- Meeting KPIs within a collaborative and high-performing team
About You…..
To hit the ground running in this assignment, you’ll ideally bring:
- 12 + months’ experience in collections, preferably within financial services
- Experience with overdue mortgage accounts (advantageous but not essential)
- Excellent communication and negotiation skills
- Strong attention to detail and time management abilities
- A proactive and customer-centric mindset
How to Apply…..
If you’re ready to step into a short-term role with a reputable financial services brand, please email your resume to sbolster@sbrecruitment.com or call Sarah Bolster on 02 9002 5001 for a confidential discussion.
We take the security of our candidates seriously and will never request your bank details or contact you via WhatsApp or Telegram during the hiring process. Please notify us immediately if you receive any suspicious communication.
