This well-established non-bank lender operates across both asset finance and mortgages, providing tailored and flexible funding solutions to individuals and businesses across Australia. With a strong reputation for innovation, streamlined credit processes and trusted broker partnerships, the business continues to experience sustained growth in a competitive market.
Within its asset finance division, the organisation offers a fast-paced, commercially focused environment, underpinned by a strong commitment to service excellence and customer outcomes. Employees are empowered to take ownership, contribute ideas and grow their careers within a supportive and high-performing team.
Why Join?
- Hybrid working model offering flexibility
- Supportive, high-performing team environment
- Established non-bank lender in growth model
- Ongoing development and career progression
- Strong team culture with regular staff engagement initiatives
The Opportunity
Reporting to the Collections Team Leader, you will manage a portfolio of asset finance accounts across various stages of delinquency. You’ll be responsible for engaging with customers, negotiating repayment solutions, and driving positive outcomes for both the business and its clients.
Key responsibilities:
- Manage a portfolio of overdue asset finance accounts across multiple stages of arrears
- Negotiate sustainable repayment arrangements aligned to customer circumstances
- Engage with customers in a professional and empathetic manner to achieve outcomes
- Liaise with internal teams and external stakeholders to resolve account queries and issues
- Educate customers on their financial obligations to minimise future arrears
- Contribute to team performance by meeting service and resolution-based KPIs
About You
You’re a customer-focused collections professional who is confident managing conversations and driving outcomes, while maintaining a balanced and empathetic approach.
To be successful, you will bring:
- Minimum 12 months’ collections experience within financial services
- Strong communication and negotiation skills, with the ability to influence outcomes
- A proactive, solutions-focused approach and high attention to detail
- The ability to manage competing priorities in a fast-paced, high-volume environment
How to Apply
Ready to take the next step in your collections career? Please email your resume to sbolster@sbrecruitment.com or call Sarah Bolster on 02 9002 5001 for a confidential chat. We’d love to tell you more about this opportunity and see if it’s the right fit for you.
Please note: We take candidate security seriously and will never request your bank details during the recruitment process. We do not communicate via WhatsApp or Telegram. If you receive any suspicious contact, please alert us immediately.
