Our client is a well-established and highly regarded financial services organisation with a strong presence in the Australian market. Known for their customer-first approach and professional culture, they offer a supportive and structured environment where employees are genuinely valued.
Based in the Sydney CBD, the business provides modern offices, strong leadership, and ongoing training to support both performance and career development. They pride themselves on operating with integrity while delivering positive outcomes for customers.
The Opportunity
An exciting opportunity has arisen for a Collections Officer to join a high-performing collections team. Reporting to the Collections Team Leader, you will be responsible for managing customer accounts while delivering empathetic, compliant, and commercially sound solutions.
Key responsibilities include:
- Managing inbound and outbound calls relating to overdue customer accounts which are approximately 30 days past due
- Working collaboratively with customers to understand their circumstances and agree on suitable repayment arrangements
- Clearly explaining financial obligations and next steps
- Liaising with internal teams to resolve customer queries efficiently
- Working towards KPIs while maintaining strong compliance and quality standards
To be successful in this role, you will bring:
- Minimum 12 months experience in collections within financial services
- Strong communication skills with a customer-focused and empathetic approach
- Confidence managing high-volume calls in a fast-paced environment
- The ability to balance customer outcomes with commercial objectives
- A professional, reliable, and team-oriented attitude
How to Apply
Apply today to take the next step in your collections career and join a respected financial services organisation offering stability, support, and flexibility. For a confidential discussion, contact Sarah Bolster on 02 9002 5001.
