The Company…
This is your opportunity to join one of Australia’s most respected service providers in the financial sector. With offices in both the Gold Coast and Brisbane CBD, they work with a diverse portfolio of local and global brands across multiple industries. They’ve built their reputation on integrity, collaboration and results. You’ll be joining a high-energy team that values personal development, celebrates success and invests heavily in staff training. Whether you’re looking to kickstart your career in finance or take your customer service skills to the next level, this is the place to do it.
Benefits & Perks
- Work from either Gold Coast or Brisbane CBD office
- Comprehensive training and development
- Supportive and approachable leadership team
- Friendly, social culture with recognition for success
- Stable, growing organisation with genuine career pathways
- Be part of a broader group of companies with plenty of perks and opportunities on offer.
The Job…
Due to continued growth, two Collections Officer opportunities are now available, and you’ll have the ability to work from either the Gold Coast or Brisbane CBD office. You’ll be part of a supportive, professional team focused on helping customers find practical solutions to manage their accounts. It’s a role where empathy, communication and problem-solving skills make all the difference.
You will be responsible for the following duties:
- Handling inbound and outbound calls with customers regarding overdue telecommunications and utility accounts
- Negotiating payment plans that balance customer needs with client requirements
- Achieving individual and team KPIs and performance targets
- Conducting skip tracing to locate customers and update contact information
- Maintaining accurate and detailed account records in internal systems
- Collaborating with supportive leaders who provide ongoing coaching and feedback
You….
You’ll be a confident communicator who enjoys talking to people, solving problems and achieving results. If you’ve worked in a call centre or customer-service environment, you already have the skills to succeed — collections experience is a bonus but not essential.
You’ll bring:
- Minimum 18 months experience working in high volume call centre environments, preferably within financial services, telecommunications or utilities
- A professional and engaging phone manner
- Empathy, resilience and a solutions-focused mindset
- The ability to stay calm under pressure and manage competing priorities
- A willingness to learn new systems and processes
- A team-oriented approach and desire to grow your career
How to Apply….
If you’re ready to turn your call centre or customer service experience into a rewarding career in finance, we’d love to hear from you. Click ‘Apply Now’ or contact Sarah at SB Recruitment on 0452 618 025 for a confidential discussion.
