This is your opportunity to join one of Australia’s most respected service providers within the financial sector. With offices on the Gold Coast and in Brisbane CBD, the business partners with a diverse portfolio of local and global brands across multiple industries.
They’ve built a strong reputation for integrity, collaboration and results, while creating an environment where employees are genuinely supported to develop their careers. You’ll be joining a professional and supportive team that values training, recognition and long-term growth.
Benefits & Perks
- Hybrid working arrangements
- Comprehensive training and ongoing development
- Supportive and approachable leadership team
- Friendly and social team culture with recognition for success
- Stable and growing organisation with genuine career pathways
- Access to broader group benefits and career opportunities
The Job…
You’ll join a supportive and professional collections team focused on helping customers find practical solutions to manage their accounts. This role requires strong communication skills, empathy and the ability to negotiate positive outcomes for both the customer and business.
You will be responsible for the following duties:
- Handling inbound and outbound calls regarding overdue telecommunications, utilities and financial services accounts
- Negotiating suitable payment arrangements aligned to customer circumstances and business requirements
- Achieving individual and team KPIs and performance targets
- Conducting skip tracing activities to locate customers and update account information
- Maintaining accurate account notes and records across internal systems
- Working closely with leaders who provide ongoing coaching and support
You…
To be successful in this role, you will bring:
- Minimum 6 months experience within collections, working within a high-volume call centre environment, ideally in financial services, telecommunications or utilities.
- A professional and confident phone manner
- Strong communication and problem-solving skills
- Resilience, empathy and a solutions-focused approach
- The ability to manage competing priorities in a fast-paced environment
- A positive team-focused attitude and willingness to learn
How to Apply...
You’ll be supported from day one with structured training, mentoring and clear career progression opportunities. Apply Now or contact Sarah at SB Recruitment on 0452 618 025 for a confidential discussion.
