Join a growing Australian company that is transforming the way organisations manage their payments. With innovative technology and a dedicated support team, they provide flexible solutions that simplify complex billing processes, ensure businesses are paid upfront, and reduce the administrative burden for their clients. Headquartered in Sydney, this business has continued to expand rapidly with strong investor backing and a reputation for delivering seamless, customer focused services.
To match rapid growth in customer demand, they are now looking for a full time Collections Specialist to join their Sydney team.
The Job
Reporting through to the Team Leader, you will have full autonomy for assisting current customers with their overdue repayments, and will be responsible for the following duties:
- Monitoring and investigating overdue accounts on a daily basis
- Contacting customers and discussing how they can get back on track with their plan
- Modifying and managing each allocated customer's flexible plan
- Updating payment status and reporting updates to other teams as required
- Building strong relationships by delivering solutions focused support across phone, email and online chat
- Guiding customers through their journey, taking ownership of issues and ensuring effective resolution
- Redirecting clients to the Customer Success team for a more tailored solution as required
- Working with the Credit team to modify payment plan projections as required
- Developing in depth knowledge of products and services to provide clear advice
- Liaising and collaborating across the business to identify opportunities for process and product improvements
To be successful in this role, you must have experience in the below areas and possess the below personal qualities:
- Tertiary qualifications in business, finance, accounting or a related discipline are desirable but not essential
- At least 2 years of experience in a similar role, or within financial services, lending, payment collections, education or customer service more broadly
- Excellent phone manner and interpersonal skills, with the ability to simplify and explain complex information clearly
- Strong analytical and problem solving abilities, with exceptional attention to detail, organisation and a focus on accuracy and compliance
- A compassionate, patient and client centric approach to customer engagement
- Basic knowledge of, or the ability to understand, interest and payment calculations
- A proactive, adaptable and self motivated approach, with resilience to handle challenges, remain calm under pressure and manage multiple responsibilities and large volumes
- Willingness to learn, along with an understanding of the need for client confidentiality
- Exposure to a regulated consumer credit environment
- Experience working in a high volume, new venture or startup environment
If you're looking to build your career within an expanding, innovative and dynamic organisation then be sure to send your application through to jquigley@sbrecruitment.com or call Jenny Quigley on 02 9002 5005 for a confidential conversation.
