The Company…..
A market-leading financial services company is seeking a passionate Collections Officer dedicated to delivering exceptional customer service to join their early arrears collections team. This is an outstanding opportunity to join a professional and friendly team, where you will be recognized as an expert in your field. As a major player in the asset finance sector, this organization is renowned for its competitive products and unwavering commitment to client service.
Located in Macquarie Park, the company offers ample parking for staff and convenient access to public transport. The approachable and friendly management team provides continuous training and development opportunities for all staff.
The Job…..
Reporting through to the Collections Manager, you will be responsible for the following duties:
- Collection of overdue asset finance accounts which are up to 30 days in arrears using a dialler to make outbound calls.
- Proactively work with clients to identify issues and help them get back on track to manage their agreed debt cycle.
- Utilising skip tracing methods to locate customers where necessary.
- Communicating with internal and external parties where needed to solve customer queries.
- Negotiate payment plans working to a mutually agreeable solution.
- Keep clear, concise and accurate customer records each time customer contact or attempted contact is made.
- Assess clients for financial assistance and working closely with the hardship team as required.
- Ensure all actions meet regulatory requirements including NCCP, Privacy Act and RG165 and work to internal processes and procedures.
- Work to achievable team KPI’s and targets.
To be successful in this role, you must have experience in the following areas:
- Minimum 12 months experience working within collections.
- Experienced in skip tracing is beneficial but not necessary.
- Proven track record working in the asset finance industry is advantageous.
- Exceptional relationship building skills with a compassionate yet results focused nature.
- Ability to build relationships with a customer centric and soft approach to collections.
- Comfortable working in a fast paced, considerate and professional environment.
Don’t miss this chance to work for a company that really looks after its people! To apply send your application through to jquigley@sbrecruitment.com or call Jenny on 02 9002 5005 for a confidential conversation.
