The Company
This is a growing, non-bank financial services organisation with a strong reputation for supporting customers through responsible lending practices. The business has experienced significant growth over the last decade and continues to expand nationally.
At the heart of their culture are values of integrity, accountability, respect, teamwork, and customer care. They believe in treating every client with fairness and empathy, supporting staff with ongoing development, and building long-term relationships that benefit both customers and employees.
Staff enjoy a supportive and rewarding workplace with benefits including:
- Ongoing training and professional development
- Career progression opportunities
- Attractive bonus structure linked to performance
- Modern office facilities in a central location
- An inclusive, team-focused culture with regular social events
The Job
As a Collections Officer, you’ll play a key role in managing a portfolio of accounts in arrears. You’ll be responsible for:
- Contacting commercial customers to negotiate repayment arrangements in line with company policy and regulatory requirements
- Assessing hardship requests and working closely with customers to find sustainable solutions
- Liaising with the Recoveries team to initiate repossession and legal notices where required
- Monitoring payment performance and ensuring accurate records are maintained in internal systems
- Providing exceptional customer service while balancing commercial outcomes
You
To succeed in this role, you must have experience in the following areas and possess the below personal qualities:
- Minimum 3 years experience in commercial or consumer collections, within financial services
- Strong negotiation and problem-solving skills, with the ability to build rapport quickly
- Excellent verbal and written communication skills
- Strong organisational skills and the ability to manage competing priorities
- A resilient, team-focused, and customer-centric approach
How to Apply
If you’re looking to join a supportive organisation where you can genuinely make a difference, we’d love to hear from you! Please click Apply Now to submit your CV or contact Sarah Bolster on 0452 618 025 for a confidential conversation.
