The Company
Our client is a well-established asset finance company specialising in lending solutions across Australia. They provide flexible financing options to businesses and individuals, helping them acquire essential automotive financing. With a strong commitment to responsible lending practices, they pride themselves on building long-term relationships with their customers and supporting them through both growth and challenging periods.
Their Sydney CBD office houses a dynamic team focused on delivering exceptional customer outcomes while maintaining the highest standards of regulatory compliance and industry best practice.
The Job
As their Early Arrears Collections Officer, you’ll be the first point of contact for customers who have recently fallen behind on payments, focusing on early intervention to prevent further delinquency while maintaining positive customer relationships.
Reporting to the Team Leader, your responsibilities will include:
- Proactively contacting customers in early arrears (typically 1–30 days overdue)
- Conducting empathetic yet assertive conversations to understand reasons for missed payments
- Negotiating immediate payment arrangements and short-term payment plans to bring accounts current
- Identifying customers experiencing financial difficulty and referring them to appropriate hardship channels
- Maintaining detailed contact records and payment commitments in the collections system
- Following up on broken payment promises and escalating accounts as per company policy
- Collaborating with customer service and credit teams to resolve account issues
- Meeting individual and team collection targets and KPIs
You
To be successful in this role, you’ll bring:
- 1-2 years’ experience in collections within financial services (ideally asset finance)
- Strong telephone manner with excellent communication and negotiation skills
- The ability to handle difficult conversations while remaining professional and empathetic
- A results-driven mindset with experience meeting collection targets and KPIs
- Excellent attention to detail and the ability to thrive in a fast-paced environment
- Working knowledge of privacy legislation, compliance requirements and industry codes of practice
How to Apply
Take the next step in your collections career with a respected asset finance leader and be part of a team that values performance and people. To apply, please submit your resume or call Sarah Bolster on 02 9002 5001 for a confidential discussion.
