This is your chance to launch your career with one of Australia’s most respected service providers in the financial sector. With offices in both the Gold Coast and Brisbane CBD, they partner with well-known local and global brands across a range of industries. Known for their integrity, collaboration, and results they’ve built a workplace where people genuinely enjoy coming to work.
You’ll join a high-energy team that values personal growth, celebrates success, and invests heavily in staff development. If you’ve worked in retail, hospitality, or customer service and are ready to build a professional career in finance, this is the perfect place to start.
Benefits & Perks
- Full training provided — no finance experience required
- Supportive, approachable leaders who want you to succeed
- Friendly, social team with recognition and rewards for your efforts
- Stable, growing organisation offering long-term career opportunities
The Job…
You’ll work in a supportive, professional team that helps customers find practical solutions to manage their accounts. It’s a role that rewards empathy, strong communication, and problem-solving; skills you’ve already developed in customer-facing roles.
You will be responsible for the following duties:
- Assess and manage hardship applications with empathy, professionalism and sound judgement.
- Work closely with customers to understand their circumstances and develop suitable repayment solutions.
- Review financial information to determine serviceability and recommend appropriate outcomes.
- Maintain accurate records, case notes and documentation in line with regulatory and internal requirements.
- Liaise with internal teams, external stakeholders and support services to resolve complex cases.
- Monitor ongoing arrangements, conduct follow-ups, and adjust plans where customer circumstances change.
- Ensure compliance with NCCP, Collections Guidelines and all relevant hardship legislation and policies.
You…
To be successful in this role, you’ll have experience in the following areas and demonstrate the personal qualities listed below.
- At least 12 months experience in a customer service or fast-paced environment
- A confident, friendly phone manner and strong communication skills
- Empathy, resilience and a positive attitude
- A desire to learn and grow your career in the financial sector
- A team-focused approach and enthusiasm for success
How to Apply…
If you enjoy helping people, love a good challenge, and want to build a career (not just a job), this could be the perfect fit. Ready to take the next step in your career? Click ‘Apply Now’ or contact Sarah at SB Recruitment on 0452 618 025 for a confidential discussion.
