Vestone Capital is a leading commercial rental and asset finance provider, specialising in technology and manufacturing equipment. With over 15 years of experience in the Australian market, Vestone partners with brokers and vendors to deliver tailored finance solutions to SMEs and large corporates.
Vestone Capital’s values and behaviours reflect a commitment to proactive customer care, clear communication, empowered decision-making, openness to feedback and collaborative problem-solving across teams. These principles guide how they work and deliver meaningful outcomes every day.
Why Join Vestone Capital?
Enjoy a workplace that values its people and offers a comprehensive range of benefits including:
- Competitive salary packages, performance bonuses, and income protection
- Novated car lease options
- Recognition and reward programs
- Flexible hybrid working arrangements
- Employees are entitled to up to 5 additional days of leave each year
- 16 weeks of paid parental leave
- Personal travel insurance
- Support for further education and professional development
- Health and wellbeing initiatives (EAP, wellness portal, running clubs, complimentary yoga and Pilates)
- Inclusive and diverse workplace culture
- Strong commitment to sustainability, with a dedicated Sustainability Committee aiming for net-zero emissions
- Vibrant and social work environment with regular team events
About the Role
Due to continued growth, an opportunity exists for a Client Solutions Officer to manage a portfolio of Vestone’s broker and vendor partners. You’ll play a key role in building trusted relationships while supporting positive account resolution outcomes through a proactive, service-focused approach.
Your duties will involve:
- Manage a portfolio of broker and customer accounts, supporting timely account resolution through proactive, professional engagement.
- Work collaboratively with brokers and customers to understand account status, address outstanding items and agree on practical next steps.
- Maintain accurate account records, reconciliations and documentation to support compliance and audit requirements.
- Prepare and review reporting using Excel (pivot tables, lookups and formulas) to monitor portfolio activity and identify trends.
- Build and maintain trusted relationships with broker partners and customers, delivering a high standard of service and communication.
- Partner with internal teams to resolve account queries, discrepancies and more complex matters in a timely and solutions-focused manner.
- Support recovery outcomes through consistent follow-up, clear communication and a considered, relationship-based approach.
- Assist with month-end reporting and provide support during audit processes as required.
About You
- You will bring at least three years’ experience in commercial collections or account resolution, with a strong relationship-focused approach
- Demonstrated proficiency reconciling accounts using Excel.
- Knowledge of BCOP, Debt Collection Guidelines, and the Privacy Act.
- Proven relationship management and communication skills.
- Resilient, solution focused, detail oriented and comfortable working in a busy, fast paced environment.
How to apply
If you’re looking to enhance your professional journey and collaborate with individuals who share similar aspirations, you are welcome to submit your application to jquigley@sbrecruitment.com or call Jenny Quigley on 02 9002 5005 for a confidential conversation.
We take the security of our candidates seriously and will never ask for your bank details during the hiring process nor will we contact you via WhatsApp or Telegram. If you receive any communication from us requesting this information, please do not respond and contact us immediately.
