Join a company that has been growing its customer base since 1980. Known for a solid reputation in buying and selling investment options, and a genuine passion for delivering outstanding customer service, this is a great opportunity to become part of a friendly, welcoming team. Full on the job training is provided, giving you the chance to learn the bespoke nature of this specialised industry.
The Job…..
In this role you will be responsible for:
- Playing a key part in account opening procedures, carrying out thorough customer due diligence to maintain a trusted and secure client base
- Handling sales and purchases with clients, ensuring every transaction runs smoothly and efficiently
- Managing account opening and closing, always maintaining a high standard of service and client satisfaction
- Following established practices, procedures, and regulations closely in your daily tasks, supporting a culture of integrity and professionalism
- Carrying out daily duties with genuine care for accuracy and attention to detail
- Managing inbound and outbound calls, keeping communication clear and professional with clients and stakeholders
- Overseeing high value transactions with careful, meticulous management
- Maintaining a strong focus on compliance to support ethical business practices and regulatory standards
- Taking on additional projects and tasks from the Operations Manager, building your skills and experience along the way
The ideal candidate will be a customer focused individual with:
- A strong background in face to face customer service, whether that's showcasing luxury goods in a retail setting or working in a branch based environment, with a proven track record of delivering outstanding support and satisfaction to clients
- A collaborative nature, contributing positively to the team by supporting colleagues and helping build a culture of camaraderie and success
- A genuine commitment to going above and beyond for customers and colleagues alike, consistently exceeding expectations and building lasting relationships
- A passion for personalised finance solutions, tailoring every interaction to suit the needs and preferences of each client
- Excellent organisational skills, matched by strong interpersonal and communication abilities
- A proactive, "can do" attitude and a genuine willingness to take on new challenges and responsibilities
If you are ready to grow your career with an established, respected, and recession proof firm, this could be the opportunity you have been looking for! To find out more, call Jenny on 02 9002 5005 or email your application to jquigley@sbrecruitment.com
