Our client is a highly respected Australian organisation with a long-standing reputation for quality, innovation and outstanding customer service. Operating within a specialised industry, they have built strong relationships with customers across Australia by consistently delivering premium products and service excellence.
With a collaborative and supportive workplace culture, this business values attention to detail, teamwork and professional development. Employees are given the opportunity to learn a unique industry, contribute to meaningful work and build long-term careers within a stable and successful organisation.
An opportunity now exists for a Client Services Executive to join their Melbourne CBD office.
The Role...
This is a varied role that combines customer service, administration, order processing and operational support. Working closely with customers and internal stakeholders, you will play a key role in ensuring orders are processed accurately and service levels are consistently maintained.
Your responsibilities will include:
- Managing customer enquiries via phone and email
- Processing orders, quotations and customer requests accurately
- Maintaining customer records and CRM data
- Coordinating dispatches and monitoring order fulfilment
- Assisting with inventory management and stock control processes
- Liaising with internal departments to ensure smooth customer outcomes
- Providing proactive updates on customer orders and deliveries
- Supporting the day-to-day administrative functions of the business
- Ensuring high levels of accuracy when handling customer and product information
You are a customer focused administrator who enjoys working in a busy environment and takes pride in delivering exceptional service. You are detail-oriented, organised and comfortable managing multiple priorities while maintaining accuracy.
To be successful in this role, you will have:
- Previous experience in customer service, administration, sales support, internal sales or order processing
- Strong attention to detail and a commitment to accuracy
- Excellent verbal and written communication skills
- Experience using CRM systems and Microsoft Office
- The ability to learn new systems and processes quickly
- A professional and confident phone manner
- Strong organisational and time management skills
If you are looking for a role where you can combine customer service, administration and operational support within a well established Australian organisation, we would love to hear from you.
Apply via the link or contact Jenny on 02 9002 5000 for a confidential discussion.
