Our client is a long-established Australian organisation with an outstanding reputation for quality, craftsmanship and exceptional customer service. Operating within a specialised environment, they have become a recognised market leader, supplying premium products and solutions to customers throughout Australia and internationally.
Built on decades of success, the business is known for its commitment to innovation, operational excellence and long-term client relationships. They provide staff with a collaborative, down-to-earth culture where employees are genuinely valued, supported and encouraged to build lasting careers.
Due to continued growth, an opportunity now exists for a Client Services Coordinator to join their close-knit team. This is a varied position combining customer service, administration, order management and operational support in a fast-paced, rewarding environment.
The Job
You'll play an integral role in ensuring customers receive an exceptional experience while supporting the smooth day-to-day operation of the business.
You will be responsible for the following duties:
- Processing customer orders, quotations, payments, invoicing and dispatch documentation
- Coordinating customer enquiries and providing accurate updates on orders and deliveries
- Maintaining customer, sales, inventory and dispatch records with a high level of accuracy
- Assisting with inventory management and monthly stocktakes
- Supporting picking, packing and order fulfilment activities
- Delivering professional customer service via phone, email and face-to-face interactions
- Working closely with the State Manager and wider team to ensure daily operations run efficiently
You are an organised and proactive customer service professional who enjoys working in a busy environment where no two days are the same. You take pride in accuracy and enjoy building relationships with customers. To be successful in this role, you must have experience in the following areas:
- Previous experience within customer service, administration, order processing or sales support
- At least 12 months' experience working within an inventory-based or product-focused environment
- Strong written and verbal communication skills
- Excellent organisational skills with the ability to manage competing priorities
- Confidence using Microsoft Office and business systems
How to Apply
If you're looking to join a respected Australian organisation where you can build a long-term career while delivering outstanding customer service, we'd love to hear from you. Apply now or contact Jenny or Sarah for a confidential discussion on 02 9002 5000.
