Our client is a well-known NSW Government organisation committed to delivering exceptional customer experiences and making it easier for the community to access government services.
They are seeking enthusiastic and motivated Call Centre Officers to join their high-performing and dynamic team on an initial six-month contract. The positions will be based on-site at their Newcastle office, with the potential to transition to a hybrid working arrangement following successful completion of training.
Please note that successful candidates must be available to commence on 25 September and commit to a rotating roster of 35 hours per week, with shifts scheduled between 6:00am and 10:00pm, Monday to Sunday, including public holidays.
The Job
Reporting through to a Team Leader, you will be responsible for the following duties:
- Answering a high volume of inbound enquiries in a contact centre environment.
- Developing and maintaining a thorough knowledge of information resources and operating practices and procedures.
- Providing accurate and high-quality customer service, enquiry resolution, update records and complete transactions.
- Accurately recording customer complaints and escalating unresolved issues.
- Meeting privacy requirements and legislative obligations.
- Completing ad-hoc administrative activities including processing documents and applications.
- Utilising multiple digital data storage systems to locate, provide and update customer information and records.
You
To qualify for this opportunity, you must have experience in the following areas and possess the personal qualities below:
- Ability to work across a rotating roster of 35 hours per week, with shifts scheduled between 6:00am and 10:00pm, Monday to Sunday, including public holidays.
- Minimum 6 months experience working in a contact centre environment.
- Experience working within the Government sector is desirable.
- Strong written and verbal communication skills.
- Ability to work across several systems simultaneously.
- Strong customer service skills and excellent attention to detail.
How to apply
Our client is seeking candidates who can join their team immediately. To apply, please submit your application via the relevant job boards.
Please note that only shortlisted candidates will be contacted.
