Our client is a well-established Government organisation focused on delivering exceptional customer experiences and making Government services more accessible.
They are seeking motivated Call Centre Officers to join their dynamic team in Newcastle for a contract commencing 4 December 2026 through to 3 June 2027.
Candidates must attend an in-person assessment centre at the Newcastle Contact Centre on Wednesday, 18 November 2026. The assessment will take approximately 60–90 minutes.
Please note: A rotating two-week roster applies. Candidates must be available to work 7-hour shifts scheduled between 7:00 am and 7:00 pm, Monday to Friday (excluding public holidays).
The Job
Reporting through to a Team Leader, you will be responsible for the following duties:
- Respond to enquiries and communicate effectively with internal and external stakeholders to deliver high-quality customer service.
- Accurately process customer applications and data within required timeframes using relevant systems.
- Maintain accurate records of customer communications and feedback.
- Provide effective administrative support, including data entry, word processing and spreadsheet use.
- Perform general administrative tasks to support team operations.
You
To qualify for this opportunity, you must have experience in the following areas and possess the personal qualities below:
- Minimum six months’ experience in a contact centre or high-volume processing environment.
- Experience working in the government sector is desirable.
- Strong written and verbal communication skills.
- Ability to work across multiple systems simultaneously.
- Demonstrated customer service skills with strong attention to detail
How to apply
Our client is seeking candidates who can join their team immediately. To apply, please submit your application via the relevant job board.
Please note that only shortlisted candidates will be contacted.
